The largest "family friendly" restaurant in the U.K., COSMO, was embarrassed to discover its name in the paper last week for surcharging people who bring their babies.
The Croydon restaurant's staff insisted that patron Natasha Young pay an extra £3 (about $4.68) because she had brought her 6-week-old breast-fed son, even after she offered to remove his stroller from the restaurant and store it in her car. The rationale: the infant was taking up space.
COSMO issued a statement apologizing to Young and explained that while they do have a minimum charge policy in place, it is "for small children who eat but not a full meal," and "was never intended for babies."
The statement continues, "It would appear that the training, for both the staff and the managers fell well below that of our other restaurants. COSMO would like to assure customers that this is an isolated incident and we will be retraining all employees at Croydon as a matter of urgency."
Have you ever felt unwelcome in a family restuarant?